lotos wrote:Thanks for your help - Confirmation 246318
Randy:
Not much help from Amber. Supposedly, the flexible material they have sourced is ONLY available in ORANGE. He was shocked that I couldn't see that the sample picture is really red ends with the orange flex. (It isn't, the Audi pictures are red/orange, the Lotus one is Orange/Orange).
They sell hundreds to AUDI Quatro owners who LIKE the orange, so he doesn't understand why you might not want orange hoses in your yellow car.
I suggested that they offer a picture that actually shows a Black or Blue hose with the Orange flex so nobody is suprised by the odd color they are providing.
The only offer I could get from him was to have you return the hoses AT YOUR EXPENSE and he will refund your purchase price. He did say you could try to paint the orange but feared the flex would inhibit adhesion.
I have expressed my disappointment at this option and their policy to show what looks like a matching color hose on the purchase page. It got me nowhere, but at least he knows I think it is a mistake to avoid full disclosure and meaningful pictures.
I will watch for any future Samco Hose postings and make sure everyone knows the induction hoses are really orange.
How about listing the hoses under Elan Parts For Sale?
Sorry that I wasn't able to get a better response from Samco.