by Paul Alexander » Wed 27.07.2016, 13:57
hello everyone,
i've been reading this thread with great interest, as it appears i may have been one of Mark Burrages last customers, but i have declined to comment - until now.
as you may or may not know, i had M100 hoods, fit a new hood and seals to my elan back in February (valentines weekend - so took the wife for a weekend in Norwich as well). you can the new hood in my minor project thread (maintaining ruby).
when i picked up the car, about 3 weeks later, i was pleased with the results, but the long journey home showed me, that a couple of tweaks were necessary. i contacted Mark, and we arranged between us a time for him to pick up the car, sort out and bring back, on his trailer. this was done, but when he dropped it off, he said he was in a rush, and shot off before i could fully inspect the car with him.
to cut this short, i have to say Mark is not someone you can rely on as the pick and collection dates were changed many times by him due to many various excuses (traffic jams, accidents, torrential rain, and a puncture on his trailer).
i eventually managed to speak with him again, and arranged a further pick up time for him to tweak the hood again, but yet again, the day he was supposed to come up, he told me he was running late, and that he would stop in Derby at a hotel that night and collect my car first thing in the morning. i agreed, but joked with my wife "i wonder what excuse i'll get tomorrow, we've had them all aprt from his trailer being nicked".
guess what - the following morning he text me to say his trailer had been nicked from the hotel car park. you couldn't make it up could you.
i text him back (i still have all the texts between us) and said "hi mark. you really don't have much luck, do you.hope you find a new trailer ok.let me know when you can come up.cheers."
he text back "no, lucks against me at the moment - what with hood problems, punctures, traffic, theft, list goes on. would like a break if honest."
that was 20th May.
i text him again on 4th june and 22nd june and got no replies.
it took him 4 months to e mail me the invoice for the original work carried out (after asking him nearly ten times to do so).
i've had no e mails from him since 7th June.
one thing i can say is that when he originally picked us up and took us to Norwich and when he picked me up from train station (when i went to fetch the car), he had quite a few phone calls, and they were mostly about money - what he owed people and when can he pay them (make of that what you will).
to sum up, the hood looks great but i am sorting the tweaks myself, and to be honest i wouldn't use him again. he is too unreliable, he doesn't respond to texts etc. use him at your own decision but be warned.
however, if by chance Mark reads this, he has the opportunity to redeem himself or at least explain what is happening.