by dapinky » Wed 08.01.2020, 19:21
Trevor,
If you go to the address box in you browser, and type in "192.168.1.1" (without the quotation marks!) it should take you to the router on your network (unless it's configured differently - but it should be the same for any basic 'home' setup.... if this "address" doesn't get to the router, you will need to open a comand prompt box, and type in "ipconfig" then hit "enter" and it will show what the correct IP adrress for your router on that network is (it may be sub-masked, or set to 192.168.1.2 or similar - but it should be as quoted unless it is a split line, solo static line or similar (unusual in a home setting).
.... from there, you should be able to make chages to the router settings (including firewall settings).
I haven't used Virgin for many years, but when i did, I was using a Netgear router and had it set up to work with that ISP without problems.
As I say, you may need a password access to get into it (which you should have set when installing the router first time), but from there you can change all sorts of things.
Have you tried a google search to see if there is a 'how to' on the internet???
Dave
Just the one now, but this one's mine! - and it will be finished eventually..... - but also temporary custodian of a project until it is finished enough for Angie to drive it
...oh, and a 2006 Freelander destined for the jungles of The Gambia - 4500 miles across roads, desert and tracks - what could possibly go wrong?