by dapinky » Sun 03.07.2022, 12:37
Edward,
Please forgive my very blunt words which follow - none of them are intended to denigrate you personally, but are my initial response to the work you have had done, and the bills you have paid.....
...... I really hope that you have something in writing from the "garage" who have "worked" on the car - even if the end result were driving perfection, they haven't half charged you heftily for it!
Okay, so I know that they were working a bit blind when it comes to diagnosis of issues, but most of that work is straightforward 'mechanicing' and not specific to the car and/or marque;
It is always easy to look back and see how it "should" have been done, and looking at the list, many of us would see it as a "simple" case of whip out the engine/gearbox assembly, that gives access to remove/replace the steering rack, rebuild the 'box, change the HG/waterpump/belts while it's out, then drop it back in with new clutch and all new hoses..... the rest are 'small' jobs on their own.
However, I can see that it is possible that it wasn't approached in that way, and that leaving the engine in, taking out the gearbox, then changing the rack would add a load more hours to the whole job overall.
Either way - £7.5K is at the very top end of any estimate I could ever imagine for the work to be done..... especially when the problems have not been sorted.
The 'crunch' from the gearbox is unlikely to be anything other than a problem with the syncro hubs/rings in the 'box - otherwise it would manifest itself at other times, with other movements. These parts *should* have been inspected/changed as a matter of course by someone "rebuilding" the gearbox, as they are a common wear item - and they are (quite cheaply) available.
Even if it were something a lot more impactful which were broken, a good second-hand 'box (either good to go, or ready to rebuild with new bearings/rings) can be got for a sensible price (I'm talking low hundreds, NOT £1K+).
The same with the steering rack - there is nowt 'magical' about the Elan one, they are re-buildable, and good S/H ones are about...... the biggest issue with Elan steering stems from a seized (or partially-seized) lower steering column Universal Joint - this is a £15 Land Rover part! (and would have been really easy to access/check/change when the rack was taken out.... I'm talking 1 bolt and less than 5 minutes).
I would be talking to Trading Standards as the work is clearly NOT fit for purpose, and appears to be incorrectly described (ie, a "rebuilt" gearbox suggests to me that it is a completely re-furbished unit to "as new" condition, with full replacement of any 'wear' parts..... not just an oil change and repaint!).
My experience of TS is that they will be only too happy to help you get the car repaired, and get any overpayment restored.
I would want to know that the work done to the car was done correctly, as I'd have little faith in the HG job, the belt job or the brakes from what you say the rest is like.
As a (very) quick calculation, I have taken the 'official' Lotus workshop times for the replacement of the big bits you have listed and this doesn't even account for any savings made by doing it as one hit like I suggested, but with each job done completely separately:-
Head gasket - 8hrs
'C' service and water pump/belt 4.4hrs
Replace fans x 1 - 0.5hrs
Replace all hoses
Replace electric water pump - 0.3hrs
Rebuilt steering rack - 4.5hrs to remove/replace.... extra to rebuild
Rebuilt gearbox - 3.5hrs to remove/replace.... extra to rebuild
Replacement rear callipers (labour only) - 1.4 hrs for 2
Sort out handbrake light - 0.2hrs
Sort out washer bottle light
Various bushes replaced
Clutch replaced - 4hrs
I can't give the time(s) for the hoses, as they are listed separately by Lotus, and each one allows for draining, filling and bleeding the system - when clearly it wasn't done in that way - I can say that I can change a complete set of hoses in a couple of hours, and wouldn't even notice the time taken if they were fitted at the same time as the HG job as they would all get disturbed anyway.
27.4 hours is what it adds up to - although, clearly, much of it can be discounted as there is absolutely no way that you should be paying for the 4 hours for a clutch replacement, as well as the time for removal/replacement of the gearbox..... likewise, the HG job would incorporate most of the time for the timing belt/water pump..... both rear callipers can be changed in far less time that doing one side, then the other etc etc
Even at the 'book' times, we are looking at 30-odd hours (plus the work of getting the gearbox/rack rebuilt)...... and I wouldn't expect them to work for £20ph, but equally, I wouldn't expect them to be charging you £200ph.
If I were doing the job for myself, I would expect to be able to do the whole lot at (roughly) these timings...... remove engine/gearbox assembly - half a day..... split gearbox from engine, power-wash it and drain it (including clutch removal) - an hour. Mount engine on stand, strip ancillaries, remove timing belt and water pump as part of this process.... taking up the rest of day 1.... this could be a long day or a short day, depending on how many cups of tea I consume, or fag breaks taken!
Day 2 - remove cylinder head and strip on the bench (then put my clothes back on before the neighbours complain, and get on with the work) - your garage may or may not have done all this - they may have simply replaced the gasket, or they may have refurbed the head - I always do. Assess the 'flatness' of the head, and if needed, take it for a skim. Lets assume it is in tolerance, so I'd clean and re-lap the valves, then refit the head with the new gasket. Fit the new water pump, belts and whatever else I could do before knocking off for the night.
Day 3 - strip gearbox, see what bits are needed (on top of the bearings and synchro rings I'd change anyway) and spend a couple of hours finding the indent spring which pinged across the bench and dropped down somewhere by the compressor. Start swearing at the ridiculous access to the steering rack, but crack on with removing it anyway.
next few days/weeks will be spent gardening etc to keep the missus happy, whilst awaiting for the parts to rebuild the gearbox, get the rack back from the re-builders and collect anything else I had forgotten..... as such, they are not chargeable!
Day 4 - refit steering rack/pipework. Re-assemble gearbox.... refit to engine with new clutch parts..... finish bolting bits to engine assembly, and drop it back into the car. Spend an hour swearing at the driveshafts which never sit right, then remember that it is easy if I undo one particular bolt on the suspension..... attach everything (including the new hoses)....... fill gearbox with oil, fill engine with oil, fill cooling system with water - look for leaks on everything. fix anything obvious. Start engine, check/fix water leaks, drain water and add correct coolant now there are no leaks. Adjust clutch cable, gearbox cables etc. Bleed steering system and clip all pipework correctly to car.
Day 5 - swap rear callipers, fix the other small jobs, enjoy the rest of the day doing a "road test" across the Preseli Hills.....
Okay, the timings are based on a mixture of experience and 'project creep' to clean up other bits I will expose during the job(s), and the speed I work at (being an old git). Back in the day, working in a pro garage, I would expect it to be 3 days work...... 24 chargeable hours.
but even if it took my week (40 chargeable hours) it makes your £7.5K bill look high (even allowing for 'retail' price on genuine OE parts).
So, to summarize, I'd take it somewhere known to be good (like Trevors' recommendation of Maidstone Sportscars), get them to assess the work done and provide a written report of what they find, and speak to Trading Standards before going to the new garage. Do not get into any correspondence with the garage previously employed - take the advice of TS - there are things in the legislation which tell you how much faith you need to put into the 'old' garage to fix your car before you can go elsewhere, but from what you say, they have come to the end of the road, and you have zero faith in their ability to rectify any issues.
Dave
Just the one now, but this one's mine! - and it will be finished eventually..... - but also temporary custodian of a project until it is finished enough for Angie to drive it
...oh, and a 2006 Freelander destined for the jungles of The Gambia - 4500 miles across roads, desert and tracks - what could possibly go wrong?